Campbell, Dennis, Srikant M. Datar, Susan L. Kulp, and V.G. Narayanan. "Testing Strategy with Multiple Performance Measures: Evidence from a Balanced Scorecard at ...
Boston: Harvard Business School Press. Kaplan, Robert and David Norton (1992) "The Balanced Scorecard – Measures that Drive Performance." Harvard Business Review, 70 (1), 71-79. Kaplan, Robert and ...
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Metrics versus valueRobert Kaplan and David Norton described the Balanced Scorecard as the comprehensive framework that translates the company’s strategic objectives into a coherent set of performance measures.
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