Microsoft's LinkedIn has been sued by Premium customers who said the business-focused social media platform disclosed their ...

The role of artificial intelligence in customer experience begins with the relevance of the words themselves. We want an ...

The answer changes dramatically as you gather more information. Let’s explore how customer value assessments evolve with data ...

Speaking to BBC News, a LinkedIn spokesperson said, "These are false claims with no merit". LinkedIn has not permitted user ...

Big data allows retailers to analyze vast sets of customer information including purchase history, demographics, browsing behaviour, and social media interactions. This enables highly targeted ...

The carrier separated the customers into three categories: The hackers were able to view the account information of some customers. T-Mobile refers to the information as customer proprietary ...

Sasser, W. Earl, and Norman Klein. "British Airways: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-065, October 1994. (Revised November 1994.) ...

In recent days, certain media outlets have propagated misleading information suggesting that the customer data of City Bank has been sold on the dark web. This misinformation, based on a minor ...