In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

Enforcement of in-store policies often falls to front-line workers. The union that advocates for their interests wants them ...

Americans, young and old, are in desperate need of such places away from home and away from the office (or school) where they ...

A Starbucks barista needed stitches and shots after a monkey jumped through the drive-thru window and attacked her.

Starbucks, the Seattle-based coffee chain, has been in business since 1971. It recently reversed its open-door policy — and ...

Not being able to see everybody everyday was kind of devastating for us…it was like we’re mourning a breakup,” a former ...

Starbucks first implemented its open-door policy in 2018 after Donte Robinson and Rashon Nelson were arrested at their local ...