This could be as important as the traditional Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics. It gauges another level of customer satisfaction that most have not considered.

Thomas Built Buses Achieves “World Class” Net Promoter Score for Tenth Consecutive Year School Transportation News Industry ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 ...

Apex Systems, a leading global technology services firm, and ASGN brand (NYSE: ASGN), announced today that the Company has won ClearlyRated's Best of IT Services® Award for providing superior client ...