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从3种到65种语言:Callnovo如何用20年定义全球化客户服务新标准?
摘要: 20年深耕,Callnovo从VoIP技术驱动的跨时区协同,到Hero Dash智能平台实现全球65种语言覆盖,以“AI消化长尾需求+人工聚焦高频场景”的混合模式,降低多语种服务成本41%。未来,Callnovo通过AI助手实时辅助座席,打造“无国界本土化”的客服外包生态,为出海企业提供全渠道、低成本、高响应的全球化服务支持。
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