As we stand at the threshold of 2025, the landscape of customer experience (CX) is undergoing a profound transformation.

Ventrica Ray Biggs says “AI is not here to replace contact centre agents but elevate their role, creating seamless customer ...

ESP Group Secures NHS Contract to Deliver Services for the NSS National Contact Centre. Contact Centre outsource ...

Beko Europe Starts Recruitment Drive for extra staff at its Peterborough based Contact Centre. contact centre recruitment ...

TCN conducts first UK consumer survey of 2000 people revealing insightful customer preferences for contact centres ...

The Contact Centre Industry Average Wait Time. you know how frustrating it can be in the contact centre industry ...

What Trends Are Going to Be Big in Contact Centres in 2025? Ben Booth, CEO and Founder of MaxContact discusses what lies in ...

The EcoVadis assessment, widely recognised as the world’s most trusted business sustainability ratings platform, evaluates ...

Jabra is extending meeting room audio with new Speak2 75 linking feature to double the audio - jabra contact centre headsets ...

The nominations for the UK National Contact Centre Awards 2025 close in just one month at midnight on Friday 21 February.

Over 600 organisations in financial services, insurance, local government and healthcare use Netcall’s Liberty platform to make life easier for the people they serve. Liberty Converse is the ...

Any business is going to want the best and brightest employees to help them carry out their operations, but not every business is going to want to do the legwork involved to realistically get to that ...