2007年7月30日 · Recently I had the opportunity to attend the IQPC Australasia Six Sigma summit. For me, the highlight of the event was a presentation given by GE. The presentation focused around how the company was taking the voice of the customer to the next level by aligning NPS (Net Promoter Score) methodology with Six Sigma. NPS […]

2010年2月26日 · CEOs want to know the return on investment of Lean Six Sigma projects, and CFOs want to compare the real financial results to “PowerPoint dollars.” A rigorous approach to calculating an improvement project’s impact is important to every organization. By Roberto Copercini The benefit to an organization deploying Lean Six Sigma is not limited to […]

2010年2月26日 · NPS is the percentage of promoters minus the percentage of detractors. The Benefits of a High NPS. Having a high NPS, and loyal customers, means growth. Promoters account for 80 percent to 90 percent of positive word of mouth, according to “Reichheld’s New Metric: The Net Promoter Score,” an article on chiefmarketer.com.

2025年2月14日 · This helps establish the average number of errors that will occur per unit. The lower the number, the fewer the anticipated errors and the better the situation.

2007年9月6日 · Now a new breed of customer metrics is winning plaudits, and NPS is at the forefront. If you have implemented NPS — with or without Six Sigma — and want to network with other business leaders on the topic, there’s a call for papers for the Net Promoter Conference in Miami in January 2008. If you are selected to present, you’ll receive a ...

2025年2月5日 · Beyond just financial data, your VOB might want to know about your company’s NPS (net promoter score), customer ratings, and feedback from your employees. Once your high-level, macro VOB is understood, you will want to drill down to the underlying processes that support your desired outcomes.

2010年2月26日 · Six Sigma “intelligence” – the information that helps practitioners pick projects more effectively, achieve results faster and reach long-term success – comes from collecting actionable data through voice-of-the-customer research. By Bryan Carey The ultimate reason for spending valuable time, money and human resources on a Six Sigma initiative is this: the …

2010年3月1日 · The Sigma Calculator allows you to calculator your process sigma using either a basic mode (assumes a 1.5 sigma shift) or advanced mode (allows the user to specify the sigma shift).

2025年2月3日 · No analysis would be complete without properly noting the assumptions made. In the above table, we have assumed that the standard Sigma shift of 1.5 is appropriate (the calculator allows you to specify another value), the data is normally distributed, and the process is stable. In addition, the calculations are made using one-tail values of the ...

2024年12月18日 · Applications of AI in Healthcare: Diagnostics and Imaging: AI algorithms, such as those developed by companies like DeepMind and Zebra Medical Vision, can analyze medical images with accuracy rivaling or even surpassing human radiologists.